Payment Policy

Last Updated: November 3, 2026

At Nimbwell, we want the checkout process to be clear, convenient, and secure.

This Payment Policy explains how payments are handled when you purchase products through our website.

1. Accepted Payment Methods

We offer the payment methods displayed at checkout.

Available options may vary depending on your location, order details, and the payment providers supporting your transaction.

Please review the available payment options before completing your purchase.

2. Payment Processing

All payments must be successfully authorized before an order can be processed.

We work with third-party payment service providers to facilitate transactions and help protect payment information.

Your payment may be subject to verification and authorization by your bank or payment provider.

3. Pricing and Currency

Product prices are displayed on our website before checkout.

The applicable currency, shipping charges, taxes, and other fees will be shown during the checkout process where applicable.

The final amount displayed before you submit your order is the amount you authorize us to charge.

Your bank or payment provider may apply additional foreign transaction or currency conversion fees depending on your account terms.

4. Payment Authorization and Order Confirmation

When you place an order, your payment method may undergo an authorization check.

An order confirmation email will be sent after your order has been successfully submitted.

In certain circumstances, an order may require additional verification before processing.

We reserve the right to cancel orders that cannot be verified or that involve suspected fraudulent activity.

5. Failed or Declined Payments

If your payment is declined, please check the following:

• Your payment information is correct.

• Your billing address matches your payment provider's records.

• Your payment method has sufficient available funds.

• Your bank or payment provider has not blocked the transaction.

If the issue continues, contact your bank or try another payment method available at checkout.

6. Taxes and Additional Charges

Applicable taxes and shipping charges will be calculated and displayed during checkout where required.

For international orders, customs duties or import taxes may apply depending on the destination country's regulations.

Unless otherwise stated, these additional charges are the responsibility of the customer.

7. Refunds

Approved refunds will be returned to the original payment method whenever possible.

After a return has been reviewed and approved, refunds are generally processed within 5–10 business days.

The actual time required for the funds to appear may depend on your bank or payment provider.

Please refer to our Return & Refund Policy for full refund eligibility and procedures.

8. Duplicate or Unrecognized Charges

If you notice a duplicate transaction or a charge you do not recognize, please contact us as soon as possible.

Email: support@nimbwell.com

Please include your order number and relevant transaction information so we can investigate.

For payment authorization holds or bank-related issues, your payment provider may also be able to provide additional assistance.

9. Payment Security

We take reasonable steps to protect our website and customer transactions.

Payment information is processed through the payment services available at checkout, which operate under their own security and privacy requirements.

Customers should never share their passwords, full payment card details, or security codes through ordinary email.

10. Contact Us

If you have questions about a payment, billing issue, or refund, please contact:

Hong Kong Jadawnrise Limited

Email: support@nimbwell.com
Phone: +1 209-482-2722
Website: https://www.nimbwell.com

We will do our best to help resolve payment-related concerns.